Process for returning an item
Understand the process for returning an item.
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Returns and Refunds
Understand the return and refund processes by reading these articles.
Refund eligibility requirements
This article provides refund eligibility requirements.
Return an item
This article explains the steps for returning an item.
Return fees
We do not charge restocking fees, only if the returned products arrive in 100% perfect resalable condition.
Return policy
We will only process returns and offer refunds for unused products purchased from pioneerminisplit.com.
Start your return
To start your return, contact our Customer Care Department directly at 800-919-0150 to speak with a representative.
Undeliverable or refused shipments
Understand our policy for undeliverable or refused shipments.