Please follow the process described below to return your item to our Customer Care department. Once our Customer Care department has received your request and approved your return, we will contact you via email with instructions and necessary documen
To start your return, contact our Customer Care Department directly at 800-919-0150 to speak with a Customer Care representative. You may also contact us using the information in our About us page.
After our Customer Care has processed your Return Merchandise Authorization (RMA), you will receive an email from our Customer Care Department containing your RMA number within 3-5 business days. We will specify the address to ship your product(s) ba
We do not charge restocking fees, ONLY if the returned products arrive in 100% perfect resalable condition. Any deviations from this requirement causes re-stocking fees to be applied to the refund amount, based on the condition of the return, and can
We will process returns for unused products and refunds only for items purchased from PioneerMiniSplit.com. Returns for unused products purchased online must be submitted within 45 days from the date that your order has delivered.
Any shipment that cannot be delivered for any reason beyond our control or any shipment that is refused upon delivery by the buyer for any reason other than having apparent significant cargo damages, will be returned to us and will be handled accordi
To receive a refund, please make sure of the following: