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Questions and Answers regarding the entire purchasing process, from browsing for your desired equipment, all the way until the order ships out to you.

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Can a single zone mini-split be used with multiple indoor units?

No. If multiple zones (indoor units) are needed, you must purchase a multi-zone system. The selection, dual, triple, quad, etc., is up to the buyer, and is dependent on the number of distinct zones, as well as the layout of the dwelling. Single-zone

How is power received into the units?

Only the outdoor unit is connected to the main power supply. There is a 4 lead interconnecting cable which then links the outdoor and indoor units together, giving the indoor unit power as well. The unit must be hard-wired, not plugged, into its own

What is the life expectancy of the air conditioner system?

If properly installed and maintained according to the included manuals, the system should last as long as any standard HVAC equipment, for at least 10 years or more.

What does “multi-zone” mean?

Zones are usually interpreted as the entirety of an open area. If you require temperature control of two areas that are closed off from one another, you would need a dual-zone system. Single-zone systems can be with large enough capacities to take ca

How do I use my Pioneer Rewards Points when shopping?

After accumulating enough points to reach a reward tier, you can use the rewards window to convert your points into a coupon code, and convert it into a discount code using the below instructions.

All About Energy-Star Tax Credits and Rebates for Pioneer Split Systems

For the year 2023 until 2032, the government has established a Federal initiative to reward the purchase of eco-friendly high efficiency HVAC equipment, in the form of a tax credit. There may also be other local incentives, grants, and rebates in you

What is the difference between Inverter+ and Inverter++?

While both models are highly efficient, less electrical power is consumed by Inverter++ in achieving the same capacity and output as the Inverter+ models, saving money as well.

Energy Star Tax Credit / IRS Information FAQ

Question: Where can I learn more about the tax credit?. Answer: Visit the Energy-Star website here: https://www.energystar.gov/about/federal-tax-credits/air-source-heat-pumps. Question: What is the QM (Qualified Manufacturer) ID for Parker Davis HVAC

Do you offer any discounts?

We do offer a military or first responder discount, you can apply for it at the link below. You will receive a discount coupon code, to be entered during the checkout process. We also have a Senior Citizen discount, for those age 65 or older. Apply a

About Authorization Charges

Why do I see multiple charges on my credit card or a charge when I don't have an order number?We understand that seeing multiple charges on your credit card statement can be concerning. We'd like to assure you that what you're observing are likely "a

How do I make a return?

Returns must be initiated within 45 days of receiving your order. Items must be unused and in the original packaging. You can request a return here: https://www.pdhvac.com/support/returns-refunds/request/. Before submitting a return request, please v

How do I find an installer for my Pioneer Mini Split purchase?

Pioneer offers a preferred installer locator on the Parker Davis website. You must enter your order number and we will automatically match you with the closest preferred installers in your area. https://www.pdhvac.com/support/installers. Please keep

How Can I Obtain Spare Parts?

For Warranty Parts:. If you would like to check the warranty status of your purchase, you can do so here: https://www.pdhvac.com/support/warranty/registration-lookup/

Can I Order Different Lineset Lengths?

Most systems can be ordered with a variable lineset length, our options include 10, 16, 25, 33, and 50 feet. They can also be ordered without a lineset, for jobs that don't require one. Diamante Series ships in 2 cartons, most other products ship in

Cooling Only Systems

All of our systems are heat pumps meaning heating and cooling. We do not carry AC only units, but you can disable the heat function if not needed. While it may seem to be an uncessary added expense to install a heat pump in a scenario that may never