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Returns & Refunds
Understand the return and refund processes by reading these articles.
Find Out How to Complete Returns
Returns must be initiated within 45 days of receiving your order. Items must be unused and in the original packaging.
Figure Out How to Start Your Return
To start your return, contact our Customer Care Department directly at 800-919-0150 to speak with a representative.
Learn About Our Return Policy
We will only process returns and offer refunds for unused products purchased from pioneerminisplit.com.
Learn About Our Policy for Undeliverable or Refused Shipments
Understand our policy for undeliverable or refused shipments.
Understand How to Return an Item
This article explains the steps for returning an item.
Understand the Eligibility Requirements for Refunds
This article provides refund eligibility requirements.
Understand Our Return Fees
We do not charge restocking fees, only if the returned products arrive in 100% perfect resalable condition.
Understand Our Return Process
Understand the process for returning an item.