This article explains how to open the ceiling and install the hanging hook for Quantum Ultra Ceiling Cassette systems.

<h2 id="introduction"><u>Introduction</u></h2><p>This article explains how to open the ceiling and install the hanging hook for Quantum Ultra Ceiling Cassette (CYT-24) systems.&#xA0;</p><p>Installation methods may vary depending on the structure of the ceiling.&#xA0;</p><h2 id="prepare-the-ceiling"><u>Prepare the Ceiling</u></h2><p>Ensure that the ceiling can support the unit weight. Consult a qualified professional for structural evaluation and specific guidance.&#xA0;</p><p>After cutting the ceiling opening, confirm that the ceiling is level and structurally reinforced to prevent vibration. For ceilings with wooden joists, use an angle iron or Unistrut channels. Cut and remove any obstructing beams within the area of the ceiling opening.&#xA0;</p><p>Reinforce the surrounding structure to compensate for the removed beams and support the weight of the unit. It may be necessary to add extra support.&#xA0;</p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-2e935081-9db6-432c-b870-f5f993aa70dd-cyt24_ceiling_opening.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></p><h2 id="install-the-hanging-bolt"><u>Install the Hanging Bolt</u></h2><p>Use four &#x215C; inch threaded hanging bolts and eight washers and nuts to suspend the indoor unit. The hanging bolts are not included with the system.&#xA0;</p><p>The center-to-center distance between bolts must match the specifications provided for the unit size.&#xA0;</p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-3b53ea3f-a195-4177-915a-0b3658efb273-cyt24_hanging_bolt_installation.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></p><h2 id="ceiling-structure-mounting-methods"><u>Ceiling Structure Mounting Methods</u></h2><p><strong>Finished Concrete (Brick or Slab)</strong></p><ul><li>Use expansion bolts to fix the hanging hooks directly into the concrete.&#xA0;</li><li>Drill a hole to a depth of 45-50 mm to ensure anchoring.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-9acdda98-ea43-402f-896f-b74a8d546465-cyt24_mounting_methods_finished_concrete.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ul><p><strong><strong id="isPasted">New Concrete Bricks</strong></strong></p><ul><li>Use one of the following methods to embed the screw bolts:&#xA0;<ul><li>Blade-type insertion</li><li>Slide-in channel insertion</li></ul></li><li>Ensure the screw bolts are anchored firmly into embedded steel reinforcements bars.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-b5e217b3-6454-4962-a330-aef43ae7bbcc-cyt24_mounting_methods_new_concrete_bricks.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ul><p><strong>Steel Roof Beam Structure</strong></p><ul><li>Install supporting angle steel brackets.&#xA0;</li><li>Mount the hanging bolts through the brackets and secure as shown below:<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-7d5d335b-06d0-4499-af41-ff648fed8625-cyt24_mounting_methods_steel_roof_beam.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ul><p><strong><strong id="isPasted">Wooden Construction</strong></strong></p><ul><li>Secure angle iron across the wooden joints.&#xA0;</li><li>Secure the hanging screw bolts through the channel and into the ceiling structure below.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120519-853cb164-a68a-4f64-aefc-2085f0b66493-cyt24_mounting_methods_wooden_construction.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ul>

Open Ceiling and Install Hanging Hook for Quantum Ultra Ceiling Cassette (CYT-24) Systems

This article explains how to select the indoor unit installation location for Quantum Ultra Ceiling Cassette systems.

<h2 id="introduction"><u>Introduction</u></h2><p>This article explains how to select the indoor unit installation location for Quantum Ultra Ceiling Cassette (CYT-24) systems.&#xA0;</p><h2 id="indoor-unit-dimensions"><u>Indoor Unit Dimensions</u></h2><p><strong>9,000 &amp; 18,000 BTU</strong><strong><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120518-3a08a426-09c8-4dc6-b4d6-b42f17bc4db6-cyt24_idu_dimensions_9-18k.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></strong><strong>24,000 BTU</strong><strong><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120518-2fd0ef3e-e137-4997-ac30-efbe7120d15a-cyt24_idu_dimensions_24k.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></strong></p><h2 id="select-the-location"><u>Select the Location</u></h2><p>Follow the tolerances depicted in the illustration below:</p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120214-d0814135-f521-4071-bcaa-b74b4ab2adf1-cyt24_indoor_unit_installation_location.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></p><p>Position the air handler in the center of the area intended to be air conditioned, ensuring the best air distribution.&#xA0;</p><p>Follow these site selection guidelines when installing the indoor unit to prevent malfunction, damage, or hazardous conditions:</p><p><strong>Do Not:&#xA0;</strong></p><ul><li>Install the unit in areas where flammable gases may accumulate (e.g., fuel storage areas, chemical plants).&#xA0;</li><li>Install the system in coastal or seaside locations with salty air exposure (unless the system is specifically treated for corrosion resistance).&#xA0;</li><li>Install the unit in environments containing caustic gases such as sulfur compounds near hot springs or industrial zones.&#xA0;</li><li>Mount the unit on surfaces that cannot support its full operational weight such as weak ceilings or unstable walls.&#xA0;</li><li>Install the unit in kitchens or areas heavily exposed to oil fumes, vapors, or grease accumulation.&#xA0;</li><li>Install the unit in areas subject to strong electromagnetic interference such as near factories, radio transmitters, and heavy-duty electrical equipment.&#xA0;</li><li>Install the unit near sources or acidic or alkaline vapors, including industrial cleaners or chemical discharge zones.&#xA0;</li><li>Install the system in tightly enclosed spaces with inadequate ventilation, which may restrict airflow and service access.&#xA0;</li><li>Install the system in high-humidity spaces such as laundry rooms or bathrooms without sufficient moisture control.&#xA0;</li><li>Neglect proper electrical insulation for the air conditioner-building wiring. Installation must comply with national electrical safety standards.&#xA0;</li></ul><p><strong>Do:</strong></p><ul><li>Select a location protected from direct sunlight to prevent heat buildup and maintain cooling performance.&#xA0;</li><li>Verify that the structural ceiling or wall can support the unit&apos;s weight under full operational load.&#xA0;</li><li>Choose an installation site with a short, direct path for the condensation drain, complying with local building codes.</li><li>Allow adequate clearance around the unit to facilitate proper airflow, operation, and maintenance access.&#xA0;</li><li>Position the unit more than 3 feet (1 m) away from antennas, power lines, telephones, security systems, and other sources of electrical/radio interference.&#xA0;</li><li>Educate the user on proper operation and maintenance procedures, including filter cleaning, basic troubleshooting, and using the provided user manual.&#xA0;</li></ul>

Select the Indoor Unit Installation Location for Quantum Ultra Ceiling Cassette (CYT-24) Systems

This article explains how to set up the indoor unit condensate piping connections for Quantum Ultra Ceiling Cassette systems.

<h2 id="introduction"><u>Introduction</u></h2><p>This article explains how to set up the indoor unit condensate piping connections for Quantum Ultra Ceiling Cassette (CYT-24) systems.&#xA0;</p><h2 id="isPasted"><u>Drain Pipe and Insulation Material Requirements</u></h2><ul><li><strong>Drain Pipe:&#xA0;</strong>Polyvinyl chloride (PVC) pipe with an 1-&#xBC; inch outer diameter (32 mm).&#xA0;</li><li><strong>Heat Insulation:&#xA0;</strong>Foamed polyethylene insulation with a minimum thickness of &#x215C; inch (10 mm).&#xA0;</li></ul><h2 id="notes"><u>Notes</u></h2><ul><li>Insulate all drain piping and connections to the indoor unit to prevent dew formation and dripping.&#xA0;</li><li>Maintain a continuous downward slope of more than &#xBC; inch per feet (minimum slope ratio of 1/50) with no dips, sags, or reverse slopes.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120521-e327dd73-3d2a-4842-8807-b28e7041516d-cyt24_idu_condensate_piping_connections_dont_pitch.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li><li>Install support straps or brackets every 5-6.5 feet (1.5-2 m) along horizontal runs to main proper slope and prevent sagging.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120521-f4ed78f1-757d-45bc-91aa-0594436da7f4-cyt24_idu_condensate_piping_connections_support_straps.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li><li>Keep the horizontal pipe length under 65 feet (20 m).</li><li>Maintain a gap of approximately &#x215C; inch (10 mm) between parallel pipes if installed side-by-side.<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120521-f52a77be-9da3-4983-91d9-5d31d1c19509-cyt24_idu_condensate_piping_connections_slope_downward.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li><li>Follow the diagrams below for correct drainage pipe routing and support methods.&#xA0;</li></ul><h2 id="install-a-flexible-hose"><u>Install a Flexible Hose</u></h2><ul><li>Measure the diameter of the hard pipe using a pipe cutter, then adjust the joining angle as needed.&#xA0;</li><li>Extend the flexible hose to the required length without excessive deformation as shown below:<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120521-04afe04b-80f9-40df-a3bd-d5089b9d4d39-cyt24_idu_flexible_hose_alignment_adjustment.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li><li>Secure the flexible hose firmly using the provided hose band.<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120521-dcb465eb-3b42-47bd-803e-58b058131e75-cyt24_idu_flexible_hose_clamps.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li><li>Install the flexible hose in an horizontal orientation to ensure proper drainage. The maximum bending angle is 45&#xB0;.&#xA0;</li></ul><h2 id><br></h2>

Set Up the Indoor Unit Condensate Piping Connections for Quantum Ultra Ceiling Cassette (CYT-24) systems

This article explains how to suspend the air handler unit for Quantum Ultra Ceiling Cassette systems.

<h2 id="introduction"><u>Introduction</u></h2><p>This article explains how to suspend the air handler unit for Quantum Ultra Ceiling Cassette (CYT-24) systems.&#xA0;</p><h2 id="steps"><u>Steps</u></h2><p>Following these steps to suspend the air handler:&#xA0;</p><ol><li>After setting the hanging bolts in place, slide one nut and washer onto each bolt. Position the nuts slightly above the final resting place of the four suspension brackets. Use tape to keep the washer in place.&#xA0;<ul><li><strong>9-18K Cassette:&#xA0;</strong>Adjust the lower washer to 2-&#x215C; inches (60 mm) above the ceiling.&#xA0;</li><li><strong>24K Cassette:</strong> Adjust the lower washer to 3-&#xBD; inches (90 mm)</li></ul></li><li>Align the four hanging bolts into the T-groove of the indoor unit&apos;s hanging bracket. The hanging bolts are not included with the system.&#xA0;</li><li>Carefully lift and suspend the indoor unit using two people or a mechanical lifting device.&#xA0;</li><li>Use a bubble level or built-in indicator to ensure the unit is perfectly level.&#xA0;</li><li>Attach components in the following order:<ul><li>Nut (upper)</li><li>Gasket (upper)</li><li>Suspension bracket</li><li>Gasket (lower)</li><li>Nut (lower)&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120520-7f905225-cae6-493e-92ae-20312689bfd3-cyt24_suspend_air_handler_attach_components.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ul></li><li>Use an &#x215C; inch locking nut to secure the final assembly. Fine-tune the adjustment until the cassette is level.&#xA0;<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120520-c220f6b3-4e78-443c-9a13-1c6a33d833f0-cyt24_suspend_air_handler_level_indicator.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered">Tighten all nuts firmly to ensure a stable and vibration-free installation, then re-check the levelness. <img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120520-c4890b31-1956-4bc1-b4c8-cf0d922e34c5-cyt24_suspend_air_handler_tighten_nuts.png" style="width: 500px;" class="fr-fic fr-dib fr-bordered"></li></ol><h2 id="notes"><u>Notes</u></h2><ul><li>If installing the unit in a location with a Sheetrock (plasterboard) ceiling, it&apos;s recommended to provide an access panel at a suitable location. This will facilitate the final connection of the refrigerant piping, condensate drain, and electrical wiring, allowing for future maintenance access. If installing an access panel is not possible, ensure that all final connections are completed before installing the cassette cover panel.&#xA0;</li><li>If installing the cassette body in a location that is more than 80&#xB0;F (27&#xB0;C) and 80% RH, add a 0.4 inch (10 mm) insulation layer of polyethylene or similar material around the unit.&#xA0;</li><li>Before installing the panel, complete all piping and wiring connections.&#xA0;</li><li>Verify the indoor unit and ceiling opening dimensions are correct prior to panel installation.&#xA0;</li><li>Seal all connection point gaps between the panel, ceiling, and indoor unit.&#xA0;</li></ul><p><br></p>

Suspend the Air Handler Unit for Quantum Ultra Ceiling Cassette (CYT-24) Systems

This article explains the additional leakage sensor for the Quantum Ultra Ceiling Cassette systems.

<h2 id="isPasted"><u>Introduction</u></h2><p>This article explains the additional leakage sensor for the Quantum Ultra Ceiling Cassette (CYT-24) systems.&#xA0;</p><p>The auxiliary refrigerant leak sensor monitors the system operation. If refrigerant concentration exceeds the alarm threshold, the system will stop the compressor and start the circulation fan for safety.&#xA0;</p><p>The refrigerant leak sensor is equipped to systems for safety.</p><h2 id="isPasted"><u>Location of the Leakage Sensor</u></h2><p><strong>Note:&#xA0;</strong>The actual location may vary depending on the model and cabinet design.&#xA0;</p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025120516-7727cb7c-33d6-4eed-8c35-1e0989fc176b-cyt24_additional_leakage_sensor.png" style="width: 800px;" class="fr-fic fr-dib fr-bordered"></p><h2 id="isPasted"><u>Notes</u></h2><ul><li>Use the additional leakage sensor in only specific installation scenarios that require an auxiliary refrigerant leak sensor to be installed.&#xA0;</li><li>The refrigerant sensor has a design life of 15 years. Replace the sensor within its service life.&#xA0;</li><li>The following are the alarm indicators for the refrigerant sensor:&#xA0;<table style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 65.8519%; text-align: center;" class="fr-cell-handler  fr-thick "><strong>Condition</strong><br></th><th style="width: 33.9406%; text-align: center;" class="fr-cell-fixed  fr-thick "><strong>Error Code</strong><br></th></tr></thead><tbody><tr><td style="width: 65.8519%; text-align: center;" class="fr-thick">Refrigerant Leak Detected</td><td style="width: 33.9406%; text-align: center;" class="fr-thick">Display &quot;Hd&quot;</td></tr><tr><td style="width: 65.8519%; text-align: center;" class="fr-thick">Communication Error with Refrigerant Sensor</td><td style="width: 33.9406%; text-align: center;" class="fr-thick">Display &quot;Fd&quot;</td></tr></tbody></table></li><li>Only use manufacturer-approved sensors as replacements.&#xA0;</li></ul>

Understand the Additional Leakage Sensor for Quantum Ultra Ceiling Cassette (CYT-24) Systems

This article explains the air duct parameters for panel installation of the Quantum Ultra Ceiling Cassette (CYT-24) series.

<h2 id="introduction"><u>Introduction</u></h2><p>This article explains the air duct parameters for auxiliary duct installation of the Quantum Ultra Ceiling Cassette (CYT-24) series.&#xA0;</p><h2 id="panel-installation"><u>Panel Installation</u></h2><p>Notes:&#xA0;</p><ul><li>Complete panel installation after piping and wiring connection.&#xA0;</li><li>Confirm the indoor unit and ceiling hole installation size is correct before installation.</li><li>Seal the connection parts between the panel, ceiling and panel, and indoor unit. Even small gaps may cause wind/water leakage or condensing water.&#xA0;</li></ul><h2 id="air-duct-parameters"><u>Air Duct Parameters</u></h2><table style="width: 100%;"><thead><tr><th style="text-align: center;" class="fr-thick">Model</th><th class="fr-thick"><div style="text-align: center;">Indoor Air Volume</div></th><th style="text-align: center; width: 24.964%;" class="fr-thick">L (Max Length)&#xA0;<br>One Duct Connection</th><th style="text-align: center; width: 24.9638%;" class="fr-thick">L (Max Length)&#xA0;<br>One Duct Connection</th></tr></thead><tbody><tr><td style="width: 25%; text-align: center;" class="fr-thick">9K</td><td style="width: 25%; text-align: center;" class="fr-thick">520m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">12K</td><td style="width: 25%; text-align: center;" class="fr-thick">550m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">18K</td><td style="width: 25%; text-align: center;" class="fr-thick">700m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">24K</td><td style="width: 25%; text-align: center;" class="fr-thick">1500m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">36K</td><td style="width: 25%; text-align: center;" class="fr-thick">1800m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">48K</td><td style="width: 25%; text-align: center;" class="fr-thick">2100m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr><tr><td style="width: 25%; text-align: center;" class="fr-thick">55K</td><td style="width: 25%; text-align: center;" class="fr-thick">2100m&#xB3;/h</td><td style="width: 24.964%; text-align: center;" class="fr-thick">2m (6.6 ft)</td><td style="width: 24.9638%; text-align: center;" class="fr-thick">1.5m (4.9 ft)</td></tr></tbody></table><p><br></p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-382f941d-9e43-4641-bfee-2cfd6578bc99-cyt24_air_duct_parameters_9k18k.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-d2573a57-4a93-4db6-ad8b-42ecb0ea3346-cyt24_air_duct_parameters_24k.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-8a765838-a29b-4908-9657-9f06241cafe5-cyt24_air_duct_parameters_36k55k.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p><p><strong>One Duct Connection</strong></p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-bf6b0a6e-1683-46f2-84e3-0c724aefba83-cyt24_air_duct_parameters_one_duct_connection.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p><p><strong>Two Duct Connection</strong></p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-222b0e49-f599-4466-9936-904cb4687a0e-cyt24_air_duct_parameters_two_duct_connection.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p><p><strong>Close Original Outlet</strong></p><p>If you want to close the original outlet after connecting the duct, stick the sealing tape on the air outlet corresponding to the air duct, as shown in the below figure, before installing the panel. It is recommended not to close the original air outlet after connecting the air duct. If the effect of the air duct is not good, the original air outlet can be close. However, pay attention to whether there is water dripping during operation after sealing.&#xA0;</p><p><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025112014-6fbab9a3-7c53-48c1-84fd-79e8389fc093-cyt24_air_duct_parameters_sealing_tape.png" style="width: 1000px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p>

Understand the Air Duct Parameters for Auxiliary Duct Usage

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Understand How to Return an Item

Understand the Eligibility Requirements for Refunds

Understand Our Return Fees

Understand Our Return Process

Returns & Refunds

Shopping & Pre-Purchase

Select the Indoor Unit Installation Location for Quantum Ultra Ducted Ceiling Concealed Systems

Select the Indoor Unit Installation Location for Vertex Ducted Central Split Systems

Understand the Additional Leakage Sensor for Quantum Ultra Ducted Ceiling Concealed (RYT-24) Systems

Ducted Units

Find an Installer for Your System

Find Professionals to Install Your Pioneer System

Learn Who is Permitted to Install Your System

Understand if Our Systems can be Self-Installed

Understand the Cost and Time Spent on Installing Systems

First-Time Setup

Angle Linesets Upward

Complete the Safety Checks and Test Run

Connect the Drain Hose for LCAC Systems

Find Out if a Wall-Mounted Indoor Unit can be Set onto Ceilings

Find Out if the Indoor Unit Requires Anything Extra in Order to be Wall-Mounted

Find Out the Ideal Height for Mounting Indoor Units

Learn the Gauge of Wire Used for Ductless System Connections

Setup the Lineset to Exit from the Side of the Indoor Unit

Understand 6-Foot Plastic Whips and 4-Lead Mini Split Connection Wire

Understand the Drilling Details to Accommodate Drain and Refrigerant Lines

Understand the Requirements for Installing Your System

Understand the Torque Wrench Size for Installing Your System

Installation Requirements

Understand the Meaning of “Multi-Zone”

Multi-Zone Units

Air Evacuation and Bleeding the Circuit for Wall-Mounted Systems

Connect the Drain Hose for Wall-Mounted Systems

Connect the Fresh Air Pipe for Quantum Fresh Systems

Connect the Power/Signal Electrical Wiring for Wall-Mounted Systems

Connect the Refrigerant Piping to the Indoor Unit for Wall-Mounted Systems

Connect the Refrigerant Piping to the Outdoor Unit for Wall-Mounted Systems

Drill the Piping Wall Hole for Wall-Mounted Systems

Install the Indoor Unit Mounting Plate for Wall-Mounted Units

Mount the Indoor Unit for Wall-Mounted Systems

Mount the Outdoor Unit for Wall-Mounted Systems

Prepare the Refrigerant Piping of the Indoor Unit for Wall-Mounted Systems

Select the Indoor Unit Installation Location for Quantum Fresh Systems

Select the Indoor Unit Installation Location for Quantum Ultra Floor-Ceiling Flex Systems

Select the Indoor Unit Installation Location for Wall-Mounted Systems

Select the Outdoor Unit Installation Location for Wall-Mounted Systems

Set Up the Outdoor Unit Condensate Water Drainage for Wall-Mounted Systems

Understand the Additional Leakage Sensor for Wall-Mounted Systems

Understand the Additional Leakage Sensor for Quantum Ultra Floor-Ceiling Flex (UYT-24) Systems

Single-Zone Units

Front Panel Displays for Quantum Ultra Ceiling Cassette Systems

Front Panel Display for Quantum Ultra Floor-Ceiling Flex Systems

Front Panel Displays for Wall-Mounted Systems

Wired Display Board Layout for Quantum Ultra Ducted Ceiling Concealed Systems

Display Layouts

CL error code

Clean the Anti-Dust Filters for Diamante Essenza and Pro Systems

Clean the Anti-Dust Filters for Quantum Ultra High Wall-Mount and Hyperformance Systems

Clean the Anti-Dust Filters for Quantum Fresh Systems

Cleaning the Anti-Dust Filters for Quantum Ultra Ceiling Cassette Systems

Clean the Anti-Dust Filters for Quantum Ultra Ducted Ceiling Concealed Systems

Clean the Anti-Dust Filters for Quantum Ultra Floor-Ceiling Flex Systems

Filter Cleaning & CL Code

Determine the Breaker Size and Wire Needed for Your System

Diagnose and Prevent Crossed Wiring in Multi-Zone Systems

Understand How the System Receives Power

Understand if Restarting Your Unit Manually is Required After the Power Goes Out

Electrical Related Queries

Locate the Model or Serial Number for Your System

Turn Off the LED Display for the Indoor Unit

General Queries

Check the Resistance of a Pioneer Temperature Sensor

Find Out the Type of Oil Used for Our Units

Fix Your Indoor Air Handler When the Unit is Not Turning On

Understand How Cased A-Coils Interact with Furnaces and Other Heating Units

Understand if the System's Fan Shuts Off in Cooling Mode

HVAC Related Queries

Maintenance Tips

Activate Auto Mode

Activate the Child-Lock Function

Activate Cooling Mode

Activate Dry Mode

Activate Energy Saver (ECO) Mode

Activate Fan-Only Mode

Activate the Fresh Air Feature

Activate Gentle Wind Mode

Activate Heating Mode

Activate the I Feel feature

Activate the Memory Feature

Activate Mute Mode

Activate the Self-Clean Feature

Activate Sleep Mode

Activate the Timer On/Timer Off Function

Activate Turbo Mode

Activate 46°F Freeze Protection

Understand the Auto-Restart Feature

Understand the Voice Control Feature

Modes Explained

Turn the LED Display On or Off

Control the Airflow for Ceiling Cassette Systems

Control the Airflow for Ducted Ceiling Concealed Systems

Control the Airflow for Floor-Ceiling Flex Systems

Control the Airflow for High Wall-Mounted Systems

Control System Airflow

Operating Instructions

Activate Heat Mode Using Diamante Pro Series Remotes

Replace Batteries for Remote Controls

Use the Emergency Manual Button to Operate the Indoor Unit Without a Remote Control