For a Limited Time we offer free shipping on All Orders Above $49 by Standard Ground or delivered by Freight (LTL) to the 48 contiguous states. Free shipping offer does not apply to Alaska, Hawaii, or any international destination. Free shipping elig

<h2 id="isPasted">Free Shipping For All Orders Over $49</h2>For a&#xA0;Limited Time we&#xA0;offer free shipping on&#xA0;All Orders Above $49 by Standard Ground or delivered by Freight (LTL) to the 48 contiguous states. Free shipping offer does not apply to Alaska, Hawaii, or any international destination. Free shipping eligibility is noted on the product page, above the price.<blockquote><a href="https://www.pioneerminisplit.com/pages/returns-and-refunds" style=" text-decoration: underline;" title="Returns and Refunds">Click here</a> for information on Returns and Refunds</blockquote>

Free Shipping

We only ship to the 48 contiguous United States. No shipments to APO/FPO addresses, AK, HI, PR or other US Territories. No international shipments. Due to the size and the weight of our equipment, we can only utilize well known freight companies for

We only ship to the 48 contiguous United States. No shipments to APO/FPO addresses, AK, HI, PR or other US Territories. No international shipments. Due to the size and the weight of our equipment, we can only utilize well known freight companies for shipping. Each shipment will be palletized, strapped down and wrapped in stretch film to protect against damages during transit.Upon arrival you may ask the driver to break down the palette into individual cartons to unload the goods from the truck easily. We generally include Lift Gate service. This will arrive as curb side delivery. Trucker will unload the goods from the truck to ground level. If you must have inside delivery service, there will be an additional charge which needs to be paid separately and coordinated with the freight company. We also allow free pickup from our main distribution warehouse, located in Miami area. Equipment we sell is not suitable for express or courier shipping because of their weight as well as high risk of damages.Due to higher than expected order volume and busy sales season,&#xA0;larger orders may take an extra 3-5 days to be prepared for shipment. We are working around-the-clock to ship out all orders in a timely manner, and will communicate with you if there are any unexpected delays or questions.We prepare each shipment within&#xA0;72 hours&#xA0;after the receipt of payment (only during weekdays). Trucking companies usually pick up same day or a day after we call them that the shipment is ready. The transit may take any time between&#xA0;5 to 8 business days&#xA0;and in rare cases up to&#xA0;12 days.We will provide tracking information after shipment. Please contact us in case of any shipment delays. CHECK YOUR INFORMATION&#xA0;CAREFULLY TO SUBMIT THE CORRECT DELIVERY ADDRESS, UPDATED EMAIL AND A VALID PHONE NUMBER with your order. Someone must be present to receive the cargo at the time of delivery. Delivery company will call your phone number to setup a delivery appointment for residential deliveries. If your phone number is not valid, the cargo can not be delivered and will be returned at your expense within 3 days of arrival. If the delivery is refused or can not be delivered, it will be handled as returned merchandise.Upon arrival, count all cartons and compare with the number stated on the delivery receipt before signing. Open the cartons and inspect the goods carefully for any damages. All products have been inspected under strict ISO regulated facilities and leave our warehouse in perfect condition. Report any shipping damages to the freight carrier on the delivery receipt and file a claim. Also contact us with the description of damages and pictures, etc. Although rare, certain freight damages can occur and we are here to help.We carry all necessary replacement and service parts and components in large quantities and make them available during and after the warranty period.

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When the power goes out, do the units need to be restarted manually?

How Do I Determine the Breaker Size and Wire Needed for a Pioneer HVAC System?

How is the System Powered?

The Indoor Unit Does Not Turn On

Difference Between 120V and 240V Systems

Electrical Related General Queries

Does the Fan Ever Shut Off in Cooling Mode?

Are Pioneer Systems Factory Pre-Charged with Refrigerant?

How to Check the Resistance of a Pioneer Temperature Sensor

I Have a Leak in My System But I Cannot Locate It

How to Locate a Pioneer Model Number or Serial Number

How to Apply Pioneer Flare Leak Guard

Pioneer Lineset Diameter Reference Guide

What Does It Take to Install a Mini Split?

What type of oil is used with the unit?

Why would a ductless mini split freeze up on the inside air handler if its cooling reasonably well, the filters are clean, and the level of refrigerant charge is proper?

HVAC Related General Queries

Can a wall-mounted unit be mounted onto the ceiling instead?

Can the unit be operated without a remote control?

Can the LED Display on the indoor unit be turned off?

Can the line set exit from the side of the indoor unit, rather than the back/through the wall?

Does the indoor unit require anything extra in order to be mounted to the wall?

What is the ideal height for the unit to be mounted at?

What is the weight and dimensions of the indoor unit?

Indoor Unit

Is there a recommended resource to find a professional that is located near me?

Can the line set be angled upward?

What gauge of wire is used for connections between the ductless mini split indoor and outdoor sections?

What hole saw size is needed to drill the wall for accommodating the drain and refrigerant lines?

What is the approximate cost and time spent to have the system installed?

What size torque wrench is needed?

Wire-related questions (Power whip, comms wire)

Who is permitted to install the A/C?

Installation

My Pioneer Wall-Mounted Mini Split is Leaking Water

Plumbing and Drainage Queries

How Can I Access Manuals and Important Technical Documents?

What is the Telephone Number to Receive Tech Support?

Technical Support

General Technical Questions

Can a single zone mini-split be used with multiple indoor units?

Cooling Only Systems

Can I Order Different Lineset Lengths?

Do these Split-Type systems function as dehumidifiers?

Do you carry Hyper-Heat units (-22°F)?

Do you offer any discounts?

Do you Offer Pre-Charged Linesets?

How Can I Obtain Spare Parts?

How Do I Determine the Unit Size I Need for My Space?

How do I find an installer for my Pioneer Mini Split purchase?

How do I make a return?

How do I use my Pioneer Rewards Points when shopping?

All About Energy-Star Tax Credits and Rebates for Pioneer Split Systems

How is power received into the units?

What does “multi-zone” mean?

What is the difference between Inverter+ and Inverter++?

What is the life expectancy of the air conditioner system?

Energy Star Tax Credit / IRS Information FAQ

Which units are rated Energy Star?

About Authorization Charges

Frequently Asked Questions

WHAT TO EXPECT

REFUND ELIGIBILITY

RETURNING AN ITEM

RETURN FEES

RETURN POLICY

STARTING YOUR RETURN

UNDELIVERABLE OR REFUSED SHIPMENTS

Returns and Refunds

Under what conditions am I covered under warranty?

How long is the warranty?

Warranty

Error Code E0

Error Code FY

Indoor Unit Displaying 0A/OA

Error Code Troubleshooting (Diamante Series)

Wall Mounted WYT-19 Diamante Pro Series

Wall Mounted WYT-22 Diamante Ultra Series

Technical Documentation (Diamante Series)

Connecting a Diamante Pro/Ultra (WYT-19/WYT-22) to Pioneer Airlink

Integrating Pioneer Airlink with Apple Smart Home

Connecting a Diamante Pro WYT-19 to Pioneer Airlink

Connecting a Diamante Ultra WYT-22 to Pioneer Airlink

Pioneer Airlink App

Diamante Series Systems (WYT-19, WYT-22)

How do the Cased A-Coils work?

Technical Documentation (DYR Series)

Ducted Central Split DYR Series

Error Code E1 / EL 01 (EL01)

Error Code EL 0C (EL0C, ELOC, EL OC)

Error Code P0 (PC00)

Error Code PC 03 (PC03)

LCAC (FYB/CYB/UYB/RYB) Error Code Interpretation

Error Code Troubleshooting (Quantum Series)

CYB, RYB, and UYB Systems: Connect with the NetHome Plus app

WYS-20 and WYS-22 Systems: Connect with the NetHome Plus app

NetHome Plus

Switch between °F and °C on the RG10 remote

How do I switch between °F and °C on the RG10 remote?

RG10 Remote

CYB Ceiling Cassette

RYB Ceiling Concealed

WYS Wall Mounted

Technical Documentation (Quantum Series)

Quantum Series Systems (WYS/CYB/RYB/UYB/FYB)

Products