For a limited time, we offer free shipping for all orders over $49 by standard ground or freight (LTL) to the 48 contiguous states.

For a limited time, we offer free shipping for all orders over $299 by standard ground or freight (LTL) to the 48 contiguous states. Free shipping offer does not apply to Alaska, Hawaii, or any international destination. Free shipping eligibility is noted on the product page, above the price.For information returns and refunds, click <a href="https://www.pioneerminisplit.com/pages/returns-and-refunds" target="_blank" rel="noopener noreferrer">here</a>.

Free shipping qualifications

This article provides shipping and delivery details.

This article provides shipping and delivery details.&#xA0;<h2 id="isPasted">Shipping Details</h2><ul><li style="font-size: 16px;">We only ship to the 48 contiguous United States.</li><li style="font-size: 16px;">We do not offer shipments to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.</li><li style="font-size: 16px;">We do not offer international shipments.</li><li style="font-size: 16px;">Tracking information will be sent to you after the order is shipped.</li></ul>Note: We only utilize well-known freight companies for shipping due to the size and weight of our equipment. Each shipment is palletized, strapped down, and wrapped in stretch film to protect against damages during transit.<h2 id="delivery-details">Delivery Details</h2>An individual must be present to receive the cargo at the time of delivery. The delivery company will call your phone number to setup a delivery appointment.Note: Carefully check your delivery information, including the address, email address, and phone number.If a valid phone number cannot be obtained from you within 1 or 2 days of the arrival of the cargo at the destination terminal, the products will be returned after a short period to avoid storage charges by the freight carrier.&#xA0;When the delivery arrives, you can ask the driver to breakdown the palette into individual cartons in order to unload the goods from the truck easily. Lift gate service is generally included.The order will arrive as curbside delivery. The goods will be delivered from the truck to ground level. If you require inside delivery, an additional charge will be included. The additional charge must be paid separately and coordinated with the freight company. The equipment we sell is not suitable for express or courier shipping due to the weight and high-risk of damages.We offer free pickup from our main distribution warehouse located in the Miami, Florida area.We carry all the necessary replacement service parts and components in large quantities, which are available during and after the warranty period.<h2 id="delivery-recommendations">Delivery Recommendations</h2>Before signing the delivery form, confirm the number of cartons by comparing them with the number stated on the delivery receipt.Carefully open the cartons and inspect the goods.If the product is damaged, report them to the freight carrier on the delivery receipt and file a claim. Contact us with the description of damages, as well as pictures of the damaged product. &#xA0;Note: All of our products are inspected under strict ISO-regulated facilities and leave our warehouse in perfect condition.<h2 id="high-order-volume">High Order Volume</h2>Due to higher-than-expected order volume and busy sales season, larger orders may take an extra 3-5 days to be prepared for shipment. We are working around-the-clock to ship out all orders in a timely manner, and will communicate with you if there are any unexpected delays or questions.We prepare each shipment within 72 hours after the receipt of payment (only during weekdays). Trucking companies usually pick up same day or a day after we call them that the shipment is ready. The transit may take any time between 5-8 business days and in rare cases up to 12 days.

Shipping and delivery details

If you receive a notification that your package has been delivered but have not actually received it, it might have been delivered to a partner carrier who will handle the final leg of the delivery. Please wait for updates from the partner carrier, o

If you receive a notification that your package has been delivered but have not actually received it, it might have been delivered to a partner carrier who will handle the final leg of the delivery. Please wait for updates from the partner carrier, or track the package using the provided tracking link. They will usually contact you to schedule the final delivery.

What should I do if I receive an email saying my package was delivered, but I haven't received it?

Chat with one of our friendly reps to get help quick.

Something on your mind not found here? E-mail us.

We offer phone support if you don't want to type.

Support Center

Get information about the shipping and delivery process for Pioneer HVAC equipment by checking out this Help Center article. 

Learn about the shipping and delivery process for Pioneer

Online Shopping

Understand the shipping and delivery processes by reading these articles.

Shipping and Delivery

Do I need to restart my unit manually after the power goes out?

How can I fix my indoor air handler when the unit is not turning On?

How do I determine which breaker size and wire is needed for my system?

How does my system receive power?

What is the difference between 115V and 230V systems?

Electrical Related General Queries

Does the fan for my system shut Off in Cooling mode?

Does my system include factory pre-charged refrigerant?

How can I check the resistance of a Pioneer temperature sensor?

How can I fix leaks that are difficult to trace?

How can I locate the Pioneer model or serial number for my system?

How do I apply Pioneer Flare Leak Guard during installation?

Is there a Pioneer lineset diameter selection guide?

What are the requirements for installing a mini split?

What type of oil is used for my unit?

Why did my ductless mini split system freeze on the inside air handler?

Are the linesets pre-flared when I buy a mini split?

HVAC Related General Queries

Can a wall-mounted indoor unit be set onto the ceiling instead?

Can I operate the indoor unit without a remote control?

Can I turn Off the LED display for the indoor unit?

Can the lineset exit from the side of the indoor unit?

Does the indoor unit require anything extra in order to be mounted to the wall?

What is the ideal height for mounting indoor units?

What is the indoor unit’s weight and dimensions?

Indoor Unit

Are there recommended resources to find a professional near me?

Can the lineset be angled upward?

What gauge of wire is used for connections between the ductless mini split indoor and outdoor sections?

What hole saw size do I need for drilling walls to accommodate drain and refrigerant lines?

What is the cost and time spent on installing systems?

What torque wrench size do I need?

Where can I find wire-related information?

Who is permitted to install the A/C?

Installation

Why is my mini split leaking water improperly?

Plumbing and Drainage Queries

How can I access manuals and technical documents?

What is the telephone number to receive Tech Support?

Technical Support

General Technical Questions

Can a single-zone mini split be used with multiple indoor units?

Can I buy a Pioneer system that only offers cooling?

Can I order different lineset lengths?

Can I use a mini-split system with fewer indoor units than the outdoor unit's zonal capacity?

Do these split-type systems function as dehumidifiers?

Do you carry hyper-heat units (-22°F)?

Do you offer any discounts?

Do you offer pre-charged linesets?

How can I obtain spare parts?

How do I determine the unit size needed for my space?

How do I find an installer for my Pioneer Mini Split purchase?

How do I make a return?

How do I use my Pioneer Rewards Points when shopping?

How does the Energy-Star Federal Tax Credit work for Pioneer systems?

How do the units receive power?

What does “multi-zone” mean?

What is the difference between Inverter+ and Inverter++ systems?

What is the life expectancy of my system?

What is the Qualified Manufacturer ID for Parker Davis HVAC International?

What types of refrigerants are used in the new models?

Where can I learn more about IRA tax credits?

Which units are rated Energy-Star?

Why do I see multiple charges on my credit card?

Why does the discount code only say "SAMPLE" when trying to refer friends?

Frequently Asked Questions

Process for returning an item

Refund eligibility requirements

Return an item

Return fees

Return policy

Start your return

Undeliverable or refused shipments

Returns and Refunds

Warranty coverage

Warranty durations

Warranty

Error code E0

Error code E9/P0

Error code FY

Error code PA for multi-zone Diamante Ultra Series systems

Indoor unit displaying 0A code

Error Code Troubleshooting (Diamante Series)

Understand the difference between Diamante Pro and Diamante Ultra systems

Wall Mounted WYT-19 Diamante Pro Series

Wall Mounted WYT-22 Diamante Ultra Series

Technical Documentation (Diamante Series)

Connect your WYT-19 Diamante Series with the Pioneer Airlink App

Connect your WYT-22 Diamante Series with the Pioneer Airlink App

Integrate the Pioneer Airlink App with Apple's Smart Home Environment

Pioneer Airlink App

Diamante Series Systems (WYT-19, WYT-22)

Understand how Cased A-Coils interact with furnaces and other heating units

Technical Documentation (DYR Series)

Ducted Central Split DYR Series

Error code CL

Error code E1/EL 01/EL01

Error code E3/EH 03/F5/EC 07

Error code EC/EL 0C

Error code F4/EC51

Error code P0/PC00

Error code P1/PC01

Error code P2/PC02

Error code PC 03/PC03

Error code P4/PC 04/PC04

Interpret LCAC error codes

Error Code Troubleshooting (Quantum Series)

Connect CYB, RYB, and UYB systems with the NetHome Plus App

Connect WYS-20 and WYS-22 systems with the NetHome Plus App

NetHome Plus

Switch between °F and °C on the RG10 remote

RG10 Remote

CYB Ceiling Cassette

RYB Ceiling Concealed

WYS Wall Mounted

Technical Documentation (Quantum Series)

Quantum Series Systems (WYS/CYB/RYB/UYB/FYB)

Products