We offer military or first responder discounts, as well as senior citizen discounts for individuals who are 65 or older in age.

<div data-block="true" data-editor="f88rs" data-offset-key="3tcov-0-0" id="isPasted"><p data-offset-key="3tcov-0-0"><span style="font-size: 16px;">We offer military or first responder discounts, which you can apply for with the link below. You will receive a discount coupon code and can enter it during the checkout process.</span></p></div><div data-block="true" data-editor="f88rs" data-offset-key="35mhp-0-0"><ul><li style="font-size: 16px;"><a href="https://services.sheerid.com/verify/62030dcbdd3f143a4f9351da/?layout=landing" target="_blank" rel="noopener noreferrer">Military/Veteran Discount</a></li><li style="font-size: 16px;"><a data-uw-original-href="https://services.sheerid.com/verify/62030deabc93e50dbccfce28/?layout=landing" data-uw-rm-brl="PR" href="https://services.sheerid.com/verify/62030deabc93e50dbccfce28/?layout=landing" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">First Responder Discount</a></li></ul><p><span style="font-size: 16px;">We also offer senior citizen discounts for individuals who are 65 or older in age.</span></p><ul><li style="font-size: 16px;"><a data-uw-original-href="https://services.sheerid.com/verify/62030e058b18f95813d210b3/?layout=landing" data-uw-rm-brl="PR" href="https://services.sheerid.com/verify/62030e058b18f95813d210b3/?layout=landing" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Senior Citizen Discount</a></li></ul><p><span style="font-size: 16px;">Apply any of the codes at checkout for 5% off your total order!</span></p></div>

Learn About the Discounts Available

From 2023 until 2032, the government has established a Federal initiative to reward the purchase of eco-friendly, high-efficiency HVAC equipment.

<p><span style="font-size: 16px;">From 2023 until 2032, the government has established a Federal initiative to reward the purchase of eco-friendly, high-efficiency HVAC equipment in the form of a tax credit. There may also be other local incentives, grants, and rebates in your area that are given by electric companies or municipalities.&#xA0;</span></p><p><span style="font-size: 16px;">The quickest way to see what rebates are available for which systems in your zip code is to use our <a href="https://www.pioneerminisplit.com/pages/rebates-center" target="_blank" rel="noopener noreferrer">Rebates Center</a>.</span></p><p><span style="font-size: 16px;">If you purchase an Energy-Star certified system that meets certain efficiency requirements, you could get back up to $2,000 in tax credits when filing your yearly tax return.<img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025053016-922c004c-25e3-4ae1-8970-4bff412919f2-tax_credit_eligibility.png" style="width: 500px;" class="fr-fic fr-dib"></span></p><hr><h2 id="what-makes-a-unit-energy-star-certified"><strong><u>What Makes a Unit &quot;Energy-Star&quot; certified?</u></strong></h2><p>The HVAC system must meet certain efficiency requirements in order to be certified as Energy-Star. If you would like full details about the latest specification for Energy-Star systems, we encourage you to peruse the latest 6.1 version of the specification located below:</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7BYaV2vg13y/ENERGY_STAR_Central_Air_Conditioner_and_Heat_Pump_Version_6.1_Final_Specification-0101163d-8d6c-4143-963c-83ece315f670.pdf" rel="noopener noreferrer" target="_blank">ENERGY STAR Central Air Conditioner and Heat Pump Version 6.1 Final Specification.pdf</a> <span class="gorgias-file-attachment__span-size">531.8KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><span style="font-size: 16px;"><strong>Note</strong>: There are two types of Energy-Star equipment:&#xA0;</span></p><ul><li style="font-size: 16px;">Energy-Star</li><li style="font-size: 16px;">Energy-Star Cold-Climate (more relevant to North regions which use more heating)</li></ul><p><span style="font-size: 16px;">Pioneer systems are almost always split-type and air-source, and will always be heat pumps. Refer to Table 2 and Table 3 on Page 4-5 of the above document.</span></p><hr><h2 id="how-does-the-tax-credit-program-work"><strong><u>How Does the Tax Credit Program work?</u></strong></h2><p><span style="font-size: 16px;">The program has two different requirements based on the region where the system is to be installed (North and South). Start by checking which region you reside in, then check the relevant requirements for that region.</span></p><p><span style="font-size: 16px;">Details are subject to change and the most up-to-date requirements should be checked directly on the <a href="https://www.energystar.gov/about/federal-tax-credits/air-source-heat-pumps" target="_blank" rel="noopener noreferrer">Energy-Star website</a>.</span><a href="https://www.energystar.gov/about/federal_tax_credits/air_source_heat_pumps" id="isPasted" target="_blank" rel="noopener noreferrer"><em><span style="font-size: 16px;"><img src="https://attachments.gorgias.help/Q9r0k7BYaV2vg13y/hc/9JWjXVxG8m6DvMqm/2025053016-05198f4c-916b-46ee-b773-b0e7712d241c-tax_credit_program_regions.png" style="width: 500px;" class="fr-fic fr-dib"></span></em></a></p><hr><h2 id="north"><strong><u>NORTH</u></strong></h2><h3 id="north-region-definition"><strong><span style="font-size: 16px;">&quot;North&quot; Region Definition<br></span></strong></h3><p><span style="font-size: 16px;">The North specifications include the National DOE region and also include all Canadian provinces as they are heating dominated. The North and Canada Region includes the following states: Alaska, Colorado, Connecticut, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.</span></p><h3 id="isPasted"><span style="font-size: 16px;"><strong>Efficiency Requirements</strong></span></h3><h4 id="ducted"><span style="font-size: 16px;"><strong><u>Ducted</u></strong></span></h4><ul><li style="font-size: 16px;">Heat pumps designated as Energy-Star Cold Climate that have an EER2 &#x2265; 10</li></ul><h4 id="ductless-mini-splits"><span style="font-size: 16px;"><strong><u>Ductless (mini-splits)<br></u></strong></span></h4><ul><li id="isPasted" style="font-size: 16px;">Energy-Star Cold Climate heat pumps with<ul style="font-size: initial;"><li id="isPasted" style="font-size: 16px;">SEER2 &#x2265; 16</li><li id="isPasted" style="font-size: 16px;">EER2 &#x2265; 9</li><li id="isPasted" style="font-size: 16px;">HSPF2 &#x2265; 9.5</li></ul></li></ul><hr><h2 id="south"><strong><u>SOUTH</u></strong></h2><h3 id="isPasted"><strong><span style="font-size: 16px;">&quot;South&quot; Region Definition<br></span></strong></h3><p><span style="font-size: 16px;">The South specifications include both the Southeast and Southwest DOE regions. The South Region includes the following states: Alabama, Arizona, Arkansas, California, Delaware, the District of Columbia, Florida, Georgia, Hawaii, Kentucky, Louisiana, Maryland, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Virginia.&#xA0;</span></p><h3 id="isPasted"><span style="font-size: 16px;"><strong>Efficiency Requirements</strong></span></h3><h4 id="ducted-1"><span style="font-size: 16px;"><strong><u>Ducted</u></strong></span></h4><ul><li style="font-size: 16px;">All heat pumps that have earned the Energy-Star label</li></ul><h4 id="isPasted"><span style="font-size: 16px;"><strong><u>Ductless (mini-splits)</u></strong></span></h4><ul><li id="isPasted" style="font-size: 16px;">Energy-Star certified heat pumps with<ul style="font-size: initial;"><li id="isPasted" style="font-size: 16px;">SEER2 &#x2265; 16</li><li id="isPasted" style="font-size: 16px;">EER2 &#x2265; 12</li><li id="isPasted" style="font-size: 16px;">HSPF2 &#x2265; 9</li></ul></li></ul><hr><p><span style="font-size: 16px;">To see the full details about the initiative, check out the program description provided by the Consortium for Energy Efficiency below:</span></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7BYaV2vg13y/CEE_ResHVAC_ElectricSpec_01Jan2023-caef0327-fec9-4f0a-abad-aa437003edc5.pdf" rel="noopener noreferrer" target="_blank">CEE_ResHVAC_ElectricSpec_01Jan2023.pdf</a> <span class="gorgias-file-attachment__span-size">479.7KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><hr><h2 id="isPasted"><strong><u>How Do I Claim the Credit?</u></strong></h2><p><span style="font-size: 16px;">The credit is claimed once you submit your tax return in the following year. For example, if you buy the unit in 2023, you would claim the credit when you submit your tax return in 2024.</span></p>

Learn About the Energy-Star Tax Credits Available for Pioneer Systems

Find out more about IRA tax credits by visiting the Energy-Star website.

<p style="margin-left: 20px;">Visit the Energy-Star website: <a href="https://www.energystar.gov/about/federal-tax-credits/air-source-heat-pumps" id="isPasted" target="_blank" rel="noopener noreferrer">energystar.gov/about/federal-tax-credits/air-source-heat-pumps</a></p>

Learn More about IRA Tax Credits

It is expected behavior for the discount code only to say "SAMPLE" when referrers click their own referral links.

<div data-block="true" data-editor="a4g7f" data-offset-key="6dh2p-0-0" id="isPasted"><p data-offset-key="6dh2p-0-0">It is expected behavior for the discount code only to say &quot;SAMPLE&quot; when referrers click their own referral links. The code displays &quot;SAMPLE&quot; instead of the actual coupon code to prevent advocates from misusing their own discount codes.&#xA0;</p></div><div data-block="true" data-editor="a4g7f" data-offset-key="1u6n2-0-0"><p>When a referrer opens their own referral link, they&apos;ll see:</p></div><ul><li style="font-size: 16px;">A note explaining the actual code will appear when friends view the page.&#xA0;</li><li style="font-size: 16px;">&quot;SAMPLE&quot; instead of the real coupon code</li></ul><div data-block="true" data-editor="a4g7f" data-offset-key="coq9d-0-0"><p><span style="font-size: 16px;">The actual discount code will appear correctly</span> when friends access the referral link from a different browser or device. This is an automated fraud prevention mechanism.</p></div><div data-block="true" data-editor="a4g7f" data-offset-key="24a72-0-0"><p>If you&apos;re still having issues, verify that you&apos;re:</p></div><ol><li data-block="true" data-editor="a4g7f" data-offset-key="9ap66-0-0" style="font-size: 16px;">Using a different browser/device than the referrer</li><li data-block="true" data-editor="a4g7f" data-offset-key="fbk5m-0-0" style="font-size: 16px;">Not already existing customers in our store (existing customers can&apos;t use friend offer codes)</li></ol>

Learn Why Your Pioneer Discount Code Only Says "SAMPLE"

You can use the rewards window to convert your points into a coupon code.

<p id="isPasted"><span style="font-size: 16px;">You can use the rewards window to convert your points into a coupon code. You can later convert the coupon code into a discount code using the instructions below:</span></p><p><span style="font-size: 16px;"><strong>Note</strong>: You must accumulate enough points to reach a reward tier.</span></p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7BYaV2vg13y/rewards-9a16a078-0186-48d7-8afc-9732ef19b3bd.png" style="width: 692px;" class="fr-fic fr-dib fr-bordered"></p><p><br></p>

Redeem Your Pioneer Rewards Points When Shopping Online

Understand why multiple charges may appear on your credit card.

<div data-block="true" data-editor="agcha" data-offset-key="20r8j-0-0" id="isPasted"><p data-offset-key="20r8j-0-0">Understand why multiple charges may appear on your credit card.</p><p data-offset-key="20r8j-0-0">We understand seeing multiple charges on your credit card statement can be concerning. We&apos;d like to assure you that what you&apos;re observing are likely &quot;authorization charges,&quot; which are standard practices in online transactions.</p></div><div data-block="true" data-editor="agcha" data-offset-key="m7kk-0-0"><ul><li style="font-weight: bold; font-size: 16px;"><strong>What are Authorization Charges?</strong><ul style="font-weight: initial; font-size: initial;"><li style="font-size: 16px;">An authorization charge is a temporary hold of a certain amount of your available credit. It&apos;s initiated by a merchant to ensure your credit card is valid and has sufficient funds to cover the transaction cost before making a final sale.</li></ul></li></ul></div><div data-block="true" data-editor="agcha" data-offset-key="3o8ev-0-0"><ul><li style="font-weight: bold; font-size: 16px;"><strong>Why Do You See Multiple Charges?</strong><ul style="font-weight: initial; font-size: initial;"><li style="font-size: 16px;">If the &quot;Pay Now&quot; button is pressed multiple times, your credit card company may place an authorization hold for each attempt. This might give the appearance of being charged multiple times. However, these are not final transactions and do not affect your account balance in the long term.</li></ul></li></ul></div><div data-block="true" data-editor="agcha" data-offset-key="4roqg-0-0"><ul><li style="font-weight: bold; font-size: 16px;"><strong>What Happens Next?</strong><ul style="font-weight: initial; font-size: initial;"><li style="font-size: 16px;">Authorization charges are temporary and will not convert into actual charges on your account. These holds typically drop off your account within a few days, depending on your credit card issuer&apos;s policies. You will only be charged once for your actual purchase, and you only have your one order with us.</li></ul></li></ul></div><div data-block="true" data-editor="agcha" data-offset-key="hods-0-0"><ul><li style="font-weight: bold; font-size: 16px;"><strong>Our Assurance</strong><ul style="font-weight: initial; font-size: initial;"><li style="font-size: 16px;">We are committed to ensuring a transparent and secure transaction process. Should you have any further questions or if an authorization charge does not clear as expected, do not hesitate to contact our customer support team for assistance.</li></ul></li></ul></div><div data-block="true" data-editor="agcha" data-offset-key="47d87-0-0"><p data-offset-key="47d87-0-0">Thank you for choosing Pioneer. We value your trust and are here to help every step of the way.</p></div>

Understand How to Manage Multiple Credit Card Charges with Pioneer

Chat with one of our friendly reps to get help quick.

Something on your mind not found here? E-mail us.

We offer phone support if you don't want to type.

Support Center

Financing & Payment

Shopping & Pre-Purchase

Pioneer Offers Hyper-Heat Units

Pioneer Systems Offer Both Heating and Cooling Functions

Understand the Difference Between 115V and 230V Systems

Understand the Refrigerants Used for Each Model

How to Choose a System

Mini Splits are Capable of Using Fewer Indoor Units than the Outdoor Unit’s Zonal Capacity

Pioneer Mini Splits Function as Dehumidifiers

Pioneer Offers Different Lineset Lengths

Pioneer Offers Pre-Charged Linesets

Pioneer Offers Pre-Flared Linesets

Pioneer Systems Include Factory Pre-Charged Refrigerant

Single-Zone Mini Splits Cannot be Used with Multiple Indoor Units

Understand the Life Expectancy of Pioneer Systems

Mini-Split Basics

Determine the Unit Size Needed for Your Space

Match the Lineset Diameter to Your Pioneer Indoor Unit

Understand Why Short Cycling Occurs When Sizing Systems

Sizing & Efficiency Guide

Start Here

Understand the Differences Between Inverter+ and Inverter++ Systems

Understand the Differences Between the Wall-Mounted Ductless Mini Splits

Understand Which Units are Rated Energy-Star

Compare Models

Learn About Our Shipping and Delivery Details

Understand the Qualifications for Free Shipping

Order Status & Shipping

Diamante Essenza (WYT-17) Overview

Diamante Pro (WYT-20) Overview

Quantum Ultra High-Wall (WYT-24) Overview

Quantum Hyperformance (WYT-25) Overview

Quantum Fresh (WYT-FA) Overview

Quantum Ultra Ceiling Cassette (CYT-24) Overview

Quantum Ultra Ducted Ceiling Concealed (RYT-24) Overview

Quantum Ultra Floor-Ceiling Flex (UYT-24) Overview

Vertex Ducted Central Split (DYC-18) Overview

Quantum Ultra - Multi-Zone Overview

Product Line Overviews

Find Out How to Complete Returns

Figure Out How to Start Your Return

Learn About Our Return Policy

Learn About Our Policy for Undeliverable or Refused Shipments

Understand How to Return an Item

Understand the Eligibility Requirements for Refunds

Understand Our Return Fees

Understand Our Return Process

Returns & Refunds

Select the Indoor Unit Installation Location for Quantum Ultra Ceiling Cassette (CYT-24) Systems

Understand the Additional Leakage Sensor for Quantum Ultra Ceiling Cassette (CYT-24) Systems

Understand the Air Duct Parameters for Auxiliary Duct Usage

Cassette Units

Select the Indoor Unit Installation Location for Quantum Ultra Ducted Ceiling Concealed Systems

Select the Indoor Unit Installation Location for Vertex Ducted Central Split Systems

Understand the Additional Leakage Sensor for Quantum Ultra Ducted Ceiling Concealed (RYT-24) Systems

Ducted Units

Find an Installer for Your System

Find Professionals to Install Your Pioneer System

Learn Who is Permitted to Install Your System

Understand if Our Systems can be Self-Installed

Understand the Cost and Time Spent on Installing Systems

First-Time Setup

Angle Linesets Upward

Complete the Safety Checks and Test Run

Connect the Drain Hose for LCAC Systems

Find Out if a Wall-Mounted Indoor Unit can be Set onto Ceilings

Find Out if the Indoor Unit Requires Anything Extra in Order to be Wall-Mounted

Find Out the Ideal Height for Mounting Indoor Units

Learn the Gauge of Wire Used for Ductless System Connections

Setup the Lineset to Exit from the Side of the Indoor Unit

Understand 6-Foot Plastic Whips and 4-Lead Mini Split Connection Wire

Understand the Drilling Details to Accommodate Drain and Refrigerant Lines

Understand the Requirements for Installing Your System

Understand the Torque Wrench Size for Installing Your System

Installation Requirements

Understand the Meaning of “Multi-Zone”

Multi-Zone Units

Air Evacuation and Bleeding the Circuit for Wall-Mounted Systems

Connect the Drain Hose for Wall-Mounted Systems

Connect the Fresh Air Pipe for Quantum Fresh Systems

Connect the Power/Signal Electrical Wiring for Wall-Mounted Systems

Connect the Refrigerant Piping to the Indoor Unit for Wall-Mounted Systems

Connect the Refrigerant Piping to the Outdoor Unit for Wall-Mounted Systems

Drill the Piping Wall Hole for Wall-Mounted Systems

Install the Indoor Unit Mounting Plate for Wall-Mounted Units

Mount the Indoor Unit for Wall-Mounted Systems

Mount the Outdoor Unit for Wall-Mounted Systems

Prepare the Refrigerant Piping of the Indoor Unit for Wall-Mounted Systems

Select the Indoor Unit Installation Location for Quantum Fresh Systems

Select the Indoor Unit Installation Location for Quantum Ultra Floor-Ceiling Flex Systems

Select the Indoor Unit Installation Location for Wall-Mounted Systems

Select the Outdoor Unit Installation Location for Wall-Mounted Systems

Set Up the Outdoor Unit Condensate Water Drainage for Wall-Mounted Systems

Understand the Additional Leakage Sensor for Wall-Mounted Systems

Understand the Additional Leakage Sensor for Quantum Ultra Floor-Ceiling Flex (UYT-24) Systems

Single-Zone Units

Installation & Setup

Front Panel Displays for Quantum Ultra Ceiling Cassette Systems

Front Panel Display for Quantum Ultra Floor-Ceiling Flex Systems

Front Panel Displays for Wall-Mounted Systems

Wired Display Board Layout for Quantum Ultra Ducted Ceiling Concealed Systems

Display Layouts

CL error code

Clean the Anti-Dust Filters for Diamante Essenza and Pro Systems

Clean the Anti-Dust Filters for Quantum Ultra High Wall-Mount and Hyperformance Systems

Clean the Anti-Dust Filters for Quantum Fresh Systems

Cleaning the Anti-Dust Filters for Quantum Ultra Ceiling Cassette Systems

Clean the Anti-Dust Filters for Quantum Ultra Ducted Ceiling Concealed Systems

Clean the Anti-Dust Filters for Quantum Ultra Floor-Ceiling Flex Systems

Filter Cleaning & CL Code

Determine the Breaker Size and Wire Needed for Your System

Diagnose and Prevent Crossed Wiring in Multi-Zone Systems

Understand How the System Receives Power

Understand if Restarting Your Unit Manually is Required After the Power Goes Out

Electrical Related Queries

Locate the Model or Serial Number for Your System

Turn Off the LED Display for the Indoor Unit

General Queries

Check the Resistance of a Pioneer Temperature Sensor

Find Out the Type of Oil Used for Our Units

Fix Your Indoor Air Handler When the Unit is Not Turning On

Understand How Cased A-Coils Interact with Furnaces and Other Heating Units

Understand if the System's Fan Shuts Off in Cooling Mode

HVAC Related Queries

Maintenance Tips

Activate Auto Mode

Activate the Child-Lock Function

Activate Cooling Mode

Activate Dry Mode

Activate Energy Saver (ECO) Mode

Activate Fan-Only Mode

Activate the Fresh Air Feature

Activate Gentle Wind Mode

Activate Heating Mode

Activate the I Feel feature

Activate the Memory Feature

Activate Mute Mode

Activate the Self-Clean Feature

Activate Sleep Mode

Activate the Timer On/Timer Off Function

Activate Turbo Mode

Activate 46°F Freeze Protection

Understand the Auto-Restart Feature

Understand the Voice Control Feature

Modes Explained

Turn the LED Display On or Off

Control the Airflow for Ceiling Cassette Systems

Control the Airflow for Ducted Ceiling Concealed Systems

Control the Airflow for Floor-Ceiling Flex Systems

Control the Airflow for High Wall-Mounted Systems

Control System Airflow

Operating Instructions

Activate Heat Mode Using Diamante Pro Series Remotes

Replace Batteries for Remote Controls

Use the Emergency Manual Button to Operate the Indoor Unit Without a Remote Control