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Installation

Who is permitted to install the A/C?

All installation must be performed by trained persons with proper tools. Qualified installers must handle the refrigerant lines, vacuuming, refrigerant, and recharging. Electrical work and hookups must be done according to all local and national code

Is there a recommended resource to find a professional that is located near me?

Any licensed local HVAC contractor can install the products. Call as many as possible and use personal judgement as their prices and qualifications can vary. We recommend sites such as https://www.angi.com/ and https://www.homeadvisor.com/ for locati

What is the approximate cost and time spent to have the system installed?

The cost is variable. Expect to have 4-5 hours spent on the entire installation process for most common installations. Typical installation professionals charge an average of $75 per hour, and upwards.

What size torque wrench is needed?

There are two flare nuts (for 9K: ¼”-⅜”, 12K: ¼” and ½”, larger: ⅜”-⅝”) that require appropriately sized torque wrenches for proper tightening.

What gauge of wire is used for connections between the ductless mini split indoor and outdoor sections?

AWG #16 is sufficient. The wire is only used to power the indoor units, which is 50 watts at most.

What hole saw size is needed to drill the wall for accommodating the drain and refrigerant lines?

2.5 - 3 inches is sufficient.

Can the line set be angled upward?

Yes, refrigerant lines can go in any direction, and the indoor and outdoor units can be higher or lower than each other. However, the indoor unit must have a condensate drain hose connection with a downward inclination. (only the ceiling cassette ver

Wire-related questions (Power whip, comms wire)

6-ft Plastic Whip (3-Lead, 10 AWG). https://www.highseer.com/products/6-ft-plastic-whip-3-lead-10-awg. This 6-foot plastic whip is designed to connect the condenser unit to the disconnect box[1]. It's not meant for connecting the AC box to the conden