Chat with one of our friendly reps to get help quick.

Something on your mind not found here? E-mail us.

We offer phone support if you don't want to type.

Support Center

Some additional instructions for special cases where the slim-ducted head unit is to be mounted vertically, or used without a drain pump.<img src="https://uploads.gorgias.io/Q9r0k7BYaV2vg13y/RYBRB_Supplemental_Instructions_Page_1-205f7573-11cc-4721-bd89-98782c22495a.jpg" style="width: 692px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/Q9r0k7BYaV2vg13y/RYBRB_Supplemental_Instructions_Page_2-89cca49a-5f4c-47dc-a35d-e68e70f454d2.jpg" style="width: 692px;" class="fr-fic fr-dib">

Some additional instructions for special cases where the slim-ducted head unit is to be mounted vertically, or used without a drain pump.

Supplemental Installation Instructions for RYB/RB Models

Specific Technical Questions

Slim-Duct Ceiling Concealed RYB Quantum Series

Can a single zone mini-split be used with multiple indoor units?

How is power received into the units?

What is the life expectancy of the air conditioner system?

What does “multi-zone” mean?

How do I use my Pioneer Rewards Points when shopping?

All About Energy-Star Tax Credits and Rebates for Pioneer Split Systems

Do you carry Hyper-Heat units (-22°F)?

Do these Split-Type systems function as dehumidifiers?

Which units are rated Energy Star?

Features

Online Shopping

Error Code PC 03 (PC03)

Error Code E1 / EL 01 (EL01)

Error Code EL 0C (EL0C, ELOC, EL OC)

Error Code P0 (PC00)

Quantum Series Systems (WYS/CYB/RYB/UYB/FYB)

Error Code FY

Error Code E0

Indoor Unit Displaying 0A/OA

Diamante WYT Series Systems (WYT-19, WYT-22)

Pioneer Error Code Troubleshooting

How Do I Determine the Breaker Size and Wire Needed for a Pioneer HVAC System?

When the power goes out, do the units need to be restarted manually?

Electrical Related General Queries

Pioneer Lineset Diameter Reference Guide

What type of oil is used with the unit?

How to Locate a Pioneer Model Number or Serial Number

How to Apply Pioneer Flare Leak Guard

Why would a ductless mini split freeze up on the inside air handler if its cooling reasonably well, the filters are clean, and the level of refrigerant charge is proper?

HVAC Related General Queries

My Pioneer Wall-Mounted Mini Split is Leaking Water

Plumbing and Drainage Queries

General Technical Questions

What is the difference between Inverter+ and Inverter++?

How do I switch between °F and °C on the RG10 remote?

Wall Mounted WYS Inverter+/++ Series

How to Display the Current Indoor Temperature on a Diamante Pro System

Connecting a Diamante Pro/Ultra (WYT-19/WYT-22) to Pioneer Airlink

The Diamante Remote is missing the Heat mode function

How to Manually Defrost a Diamante Series System

Wall Mounted WYT-19 Diamante Series

My indoor unit came without filters. Help!

How to Display the Current Indoor Temperature on a Diamante Ultra System

The Diamante remote is missing the Heat mode function

Wall Mounted WYT-22 Diamante Ultra Series

Wiring the Pioneer CYB Cassette Panel to the Air Handler

Ceiling Mounted CYB Quantum Series

How do the Cased A-Coils work?

Ducted Central Split DYR Series

Integrating Pioneer Airlink with Apple Smart Home

Pioneer Airlink

Supplemental Installation Instructions for RYB/RB ModelsUpdated 9 months ago