Troubleshooting the Pioneer Airlink AppUpdated 40 minutes ago
Introduction
This article explains how to troubleshoot the Pioneer Airlink app.
| Description | Analysis of Cause |
| Air conditioner can't be configured successfully | 1. Confirm the smartphone is connected to the WLAN router Service Set Identifier (SSID) and the password is correct. 2. Check whether there are additional settings for the WLAN router as shown: 1) Firewall by router itself or by PC. 2) MAC address filtering. 3) Hidden SSID. 4) A Dynamic Host Configuration Protocol (DHCP) server. Reboot the WLAN router, mobile device, and air conditioner (WLAN module), then connect the air conditioner by CF mode again. Before rebooting, confirm nobody has already connected to the same air conditioner. |
| Smartphone can't control the air conditioner | 1. When the air conditioner (WLAN module) is rebooted and the app displays "Device remove", ignoring this confirmation will lead to the smartphone to lose control permission of the air conditioner. The user will need to connect the air conditioner by CF mode again. 2. The smartphone will lose control permission of the air conditioner for three minutes after power failure. The notification will show up on the smartphone. If the user cannot control the app even after the power is restored, the user will need to connect the air conditioner by CF mode again. |
| Smartphone can't find the air conditioner | 1. Software display air conditioner device offline. Check the following conditions: 1) The air conditioner has been reconfigured. 2) The air conditioner is out of power. 3) The router is out of power. 4) The air conditioner can't connect to the router. 5) The air conditioner can't connect to the network through the router. 6) The smartphone can't connect to the network. 2. After adding the device, it disappears in the device list. Hold and slide down to refresh the device list. If it has not changed, shut down the app and start again. |