Add & Pair Wall-Mounted Devices to the Pioneer Airlink AppUpdated 2 hours ago

Introduction

This article explains how to add and pair wall-mounted devices to the Pioneer Airlink app.

Users can add and pair systems, or devices, to the app to conveniently control them. More than one device can be added and paired to the app.

The procedure for adding and pairing wall-mounted devices is different from light commercial devices. For information on adding and pairing light commercial devices, click this link.

This article for the following systems:

Prerequisites

Follow these prerequisites to ensure the device properly pairs to the app:

Ensure that the system is installed correctly.
Ensure that the Internet access module or USB drive module is installed.
- The Diamante Essenza and Pro High-Wall systems need the Internet access module installed. For information on install the internet access module, click this link.
- The Quantum Ultra and Hyperformance High-Wall systems need the USB drive module installed. For information on installing the USB drive module, click this link.
Install the Pioneer Airlink app on your smartphone.
Create a Pioneer Airlink app account. For more information, click this link.
Confirm the smartphone is connected to a dedicated 2.4 GHz Wi-Fi network. 5 GHz networks are not supported.
Confirm the smartphone has Bluetooth enabled.
Disable any VPNs.
Enable the location permissions for Pioneer Airlink app. The location permissions should be set to "Always".

Steps

1. Log into the Pioneer Airlink app.

2. Tap "Add Device" or the plus icon to add a device to the app.

3. Tap either "Air Conditioner (BLE+Wi-Fi)" or "Air Conditioner (Wi-Fi)". Typically, new units should use the "Air Conditioner (BLE+Wi-Fi)" option, while older units should use the "Air Conditioner (Wi-Fi)" option.

4. Power down the indoor unit at the breaker or disconnect switch. Allow the system to completely de-energize for at least one minute.

5. Select either Bluetooth or EZ Mode. This ensures that the Wi-Fi module resets correctly and establishes communication between the app and unit.

Bluetooth: This option is used for newer wall-mounted units.

EZ Mode: This option is used for older wall-mounted units.

6. Reset the Wi-Fi module. There are two available methods for resetting the module. The unit emits a double-beep to confirm it's in pairing mode.

Press the "Display" button on the remote controller six times consecutively.
Press and hold the "Mode" and up buttons for six seconds.

7. After resetting the Wi-Fi module, the unit should flash a "CF" or "AP" code to confirm it's now in pairing mode.8. Toggle the "Confirm the indicator is blinking" check mark, then tap "Next".

9. The app will display a 2-minute countdown.

While the countdown is underway, the indoor unit display will flash the "PP" or "SA" codes to indicate that it has begun pairing with the phone.

10. Select a Wi-Fi network and enter its password. Then, tap "Next".

11. The app will display an "Added successfully" message to confirm the connection with the system.

Optional: Tap the pencil icon to add a nickname for the device. Enter the nickname, then tap "Finish".

12. Tap "Done" to complete the pairing.

The user will now have access to the unit via the Pioneer Airlink app.

Was this article helpful?

Yes