Help Center articles for Diamante Series systems.

Diamante Series Systems (WYT-19, WYT-22)

Help Center articles for Ducted Central Split DYR Series systems.

Ducted Central Split DYR Series

Help Center articles for Quantum Series systems.

Quantum Series Systems (WYS/CYB/RYB/UYB/FYB)

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Support Center

Need information on your Pioneer HVAC product? Check out these Help Center articles to get more information on our discontinued products.

Review information on Pioneer’s discontinued products

Products

Get troubleshooting and technical information for our discontinued products by reviewing these Help Center articles.

Discontinued Products

Do I need to restart my unit manually after the power goes out?

How can I fix my indoor air handler when the unit is not turning On?

How do I determine which breaker size and wire is needed for my system?

How does my system receive power?

What is the difference between 115V and 230V systems?

Electrical Related General Queries

Does the fan for my system shut Off in Cooling mode?

Does my system include factory pre-charged refrigerant?

How can I check the resistance of a Pioneer temperature sensor?

How can I fix leaks that are difficult to trace?

How can I locate the Pioneer model or serial number for my system?

How do I apply Pioneer Flare Leak Guard during installation?

Pioneer lineset diameter selection guide

What are the requirements for installing a mini split?

What type of oil is used for my unit?

Why did my ductless mini split system freeze on the inside air handler?

Are the linesets pre-flared when I buy a mini split?

Diagnosing and Preventing Crossed Wiring in Multi-Zone Systems

Sizing Systems & Short Cycling

What Refrigerants do Pioneer HVAC Systems Use?

HVAC Related General Queries

Can a wall-mounted indoor unit be set onto the ceiling instead?

Can I operate the indoor unit without a remote control?

Can I turn Off the LED display for the indoor unit?

Can the lineset exit from the side of the indoor unit?

Does the indoor unit require anything extra in order to be mounted to the wall?

What is the ideal height for mounting indoor units?

What is the indoor unit’s weight and dimensions?

Indoor Unit

Are there recommended resources to find a professional near me?

Can the lineset be angled upward?

What gauge of wire is used for connections between the ductless mini split indoor and outdoor sections?

What hole saw size do I need for drilling walls to accommodate drain and refrigerant lines?

What is the cost and time spent on installing systems?

What torque wrench size do I need?

Where can I find wire-related information?

Who is permitted to install the A/C?

Installation

Why is my mini split leaking water improperly?

Routing the Drain Hose of LCAC Systems

Plumbing and Drainage Queries

How can I access manuals and technical documents?

What is the telephone number to receive Tech Support?

Technical Support

General Technical Questions

Can a single-zone mini split be used with multiple indoor units?

Can I buy a Pioneer system that only offers cooling?

Can I order different lineset lengths?

Can I use a mini-split system with fewer indoor units than the outdoor unit's zonal capacity?

Do these split-type systems function as dehumidifiers?

Do you carry hyper-heat units (-22°F)?

Do you offer any discounts?

Do you offer pre-charged linesets?

How can I obtain spare parts?

How do I determine the unit size needed for my space?

How do I find an installer for my Pioneer Mini Split purchase?

How do I make a return?

How do I use my Pioneer Rewards Points when shopping?

How does the Energy-Star Federal Tax Credit work for Pioneer systems?

How do the units receive power?

What does “multi-zone” mean?

What is the difference between Inverter+ and Inverter++ systems?

What is the life expectancy of my system?

What is the Qualified Manufacturer ID for Parker Davis HVAC International?

What types of refrigerants are used in the new models?

Where can I learn more about IRA tax credits?

Which units are rated Energy-Star?

Why do I see multiple charges on my credit card?

Why does the discount code only say "SAMPLE" when trying to refer friends?

Are Pioneer Systems Able to Be Self-Installed?

Frequently Asked Questions

Process for returning an item

Refund eligibility requirements

Return an item

Return fees

Return policy

Start your return

Undeliverable or refused shipments

Returns and Refunds

Free shipping qualifications

Shipping and delivery details

What should I do if I receive an email saying my package was delivered, but I haven't received it?